Refund and Cancellation Policy

Last Updated: October 2026

At Agarwal Best Packers and Movers, we strive to be fair, transparent, and flexible with our clients. We understand that shifting plans may change unexpectedly due to lease agreements, job transfers, or personal emergencies.

1. Advance Booking Token

When confirming a relocation slot, a nominal booking advance is collected to reserve vehicles, allocate specialized packing labor, and block driver schedules.

2. Free Rescheduling Policy

We offer free date rescheduling provided you notify us at least 24 hours prior to the scheduled pickup time. Your advance deposit is rolled over completely to the new moving date, subject to slot availability.

3. Cancellation & Refund Slabs

• Cancellation more than 48 hours before scheduled move: 100% refund of advance deposit, minus a nominal ₹500 administrative processing charge.
• Cancellation between 24 and 48 hours before scheduled move: 50% refund of the advance booking token.
• Cancellation less than 24 hours before scheduled move or on the day of move: Advance token is non-refundable, as vehicles and labor crews have already been dispatched and reserved for your move.

4. Refund Processing Timeline

Approved refunds are credited back to the customer's original payment method (bank account or UPI handle) within 5 to 7 business days from the formal date of cancellation request approval.

5. Service Postponement Due to Society Restrictions

If a move cannot proceed because the customer's residential society refuses gate entry (e.g., unpaid society dues, no gate pass, or unbooked elevator), waiting charges may apply if the vehicle and crew are made to wait past 2 hours.

6. How to Request a Cancellation or Refund

To initiate a cancellation or request a refund, please send an email with your booking quotation number to:

Agarwal Best Packers and Movers
Email: info@agarwalbestpackersmovers.in
Direct Helpdesk: +91 74045 39417
Manikonda, Hyderabad, Telangana 500089